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Terms of Service

Last updated: 6 May 2026

These Terms of Service (the "Terms") govern access to and use of the Amplor platform and related services (the "Service"). The Service is operated by JCR IT Services Pty Ltd ABN 95 163 939 839, trading as JCR Computers ("we", "us"), a company registered in New South Wales, Australia.

By signing up, accessing, or using the Service, you ("Operator", "you") agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

  • Service — the Amplor platform including the dashboard at app.amplor.io, the marketing site at amplor.io, and any associated APIs, modules (Brain, Mailout, Blog Generator, Receptionist, etc.), and customer-stack infrastructure operated for you.
  • Operator — the legal entity or individual that has agreed to these Terms and uses the Service to communicate with their own customers.
  • Contact — a customer, lead, or other third party who interacts with the Operator through a channel connected to the Service.
  • Operator Data — all data input or generated by the Operator's use of the Service, including conversations with Contacts, Operator-uploaded knowledge, and brand configuration.

2. Your account

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must provide accurate, complete information when registering and keep it up to date.
  • You are responsible for all activity that occurs under your account.
  • Notify us immediately at hello@amplor.io if you suspect unauthorised access.

3. Acceptable use

You agree not to use the Service to:

  • Send unsolicited bulk messages (spam) or otherwise breach the Spam Act 2003 (Cth) or the Australian Consumer Law.
  • Send messages that are misleading, deceptive, defamatory, harassing, or unlawful.
  • Impersonate any person or entity.
  • Process the personal information of any individual in a way that breaches the Privacy Act 1988 (Cth) or any equivalent law applying to your business or your Contacts.
  • Attempt to gain unauthorised access to the Service, other accounts, or related systems.
  • Reverse-engineer, decompile, or extract the source code of the Service except to the extent permitted by law.
  • Use the Service to compete directly with us or to build a substantially similar product.

4. Connections to third-party platforms

When you connect a third-party platform to the Service (Meta / Facebook / Instagram, Google Business Profile, Microsoft 365, ElevenLabs, SMTP2Go, etc.), you grant us the right to access and process data on your behalf via that platform's APIs solely to deliver the Service to you. You remain responsible for complying with the third party's terms of service, including any platform-specific rules about messaging, content, and consent (for example, Meta's Messenger Platform Policy and the 24-hour standard messaging window).

5. Operator Data ownership and licence

You retain all rights, title, and interest in your Operator Data. You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, and display your Operator Data solely for the purpose of providing the Service to you, and for the limited purposes described in our Privacy Policy.

We do not use the content of your Contacts' conversations to train any third-party AI model or for any purpose other than serving your account.

6. Service availability

We aim for high availability but do not guarantee uninterrupted access. The Service may be unavailable from time to time due to maintenance, upstream provider outages, or circumstances outside our control. We will use reasonable efforts to provide advance notice of planned maintenance.

7. Fees and billing

  • Fees are as published at amplor.io or as set out in your written agreement with us.
  • Subscriptions auto-renew at the end of each billing period unless cancelled before renewal.
  • All fees are exclusive of GST unless stated otherwise.
  • Late payments may attract suspension of the Service after 14 days' notice.
  • Fees are non-refundable except as required by Australian Consumer Law.

8. AI-generated content

The Service uses large language models and other AI systems to draft messages, summarise calls, suggest content, and similar tasks. AI output may contain errors or inaccuracies. You are responsible for reviewing AI-generated content before it is sent to a Contact (when configured to require approval) or for accepting the output of fully autonomous flows you have explicitly enabled.

We cannot guarantee that AI-generated content will be free of errors, suitable for your purpose, or compliant with all laws applicable to your business. You retain final responsibility for all content sent through the Service.

9. Suspension and termination

  • You may cancel your subscription at any time from the dashboard or by contacting us. Cancellation takes effect at the end of the current billing period.
  • We may suspend or terminate your account if you breach these Terms, with reasonable notice where practical.
  • On termination, we will provide an export of your Operator Data on request and delete it within 30 days, subject to legal retention obligations.

10. Warranties and limitation of liability

To the maximum extent permitted by law, the Service is provided "as is" and we disclaim all warranties not expressly stated in these Terms.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law where it would be unlawful to do so. Where we are entitled to limit liability for a breach of a non-excludable consumer guarantee, our liability is limited (at our option) to re-supplying the Service or the cost of re-supplying the Service.

For all other claims, our aggregate liability arising out of or in connection with these Terms is limited to the fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

Neither party is liable for indirect, consequential, or special losses, lost profits, lost revenue, or loss of data, except where caused by gross negligence or wilful misconduct.

11. Indemnity

You agree to indemnify us against any third-party claims arising from your misuse of the Service, your breach of these Terms, your breach of any third-party platform's terms, or content you send via the Service that is unlawful, defamatory, or infringes a third party's rights.

12. Changes to these Terms

We may update these Terms from time to time. Material changes are notified to Operators by email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales.

14. Contact

  • Email: hello@amplor.io
  • Phone: 1300 525 516
  • Post: JCR IT Services Pty Ltd (trading as JCR Computers), Unit G24/320B Annangrove Road, Rouse Hill NSW 2155, Australia
Questions about this page? Email hello@amplor.io or call 1300 525 516.